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MADHUMITA BANERJI

@madhumitabanerji

Program Delivery Manager at Amazon India

Chennai

Amazon IndiaInstitute of Technology and Management

Madhumita Banerji is a Certified Scrum Master with nearly 14 years of experience in Program and Project Delivery Management. She specializes in Service Level Management, Business Analysis, and Operational Excellence, having successfully led complex initiatives like payroll system enhancements and vendor transitions. She possesses deep expertise in Agile methodologies, project lifecycle management, and financial analysis, ensuring projects meet quality standards and strategic objectives.

Experience

Program Delivery Manager

Amazon India

Permanent•May 2001 - Present

Leading the end-to-end management of payroll-related projects, ensuring smooth planning, execution, and delivery. Responsible for resource allocation, milestone tracking, and partnering with key stakeholders to define project scope and drive initiatives. Leads diverse initiatives such as vendor transitions, in-country and new country expansions, and payroll system enhancements.

Transition Manager

ProV Infotech Systems

Permanent•Sep 2015 - Aug 2016•Chennai

Client Service Manager

Capgemini India Pvt. Ltd.

Permanent•Dec 2014 - Mar 2015•Pune

Transport Order Manager

AT&T Communication Services

Permanent•Oct 2011 - Aug 2012•Bengaluru

Associate (PMO)

Cognizant Technology Solutions

Permanent•Mar 2009 - Sep 2011•Chennai

Administrator and Accountant

BSS Hospital

Contract•Jan 2008 - Dec 2008•Chennai

Executive - Customer Care Unit

Citigroup Global Services Limited (TCS E-serve)

Permanent•Mar 2005 - Dec 2007•Chennai

Project Manager

Trigent Software Limited

Contract•May 2001 - Dec 2001

Managed the entire project lifecycle, from initial receipt to delivery. Monitored and guided project execution, ensuring timely delivery while upholding high quality standards. Engaged with clients regularly to clarify specifications and provide real-time updates.

Program Planner/ Project Manager

Lebara Media Services Pvt. Ltd.

Contract•Mar 2001 - Nov 2001

Led the successful management and delivery of the technology roadmap. Identified, analyzed, and mapped critical project dependencies. Diligently identified and documented risks and issues, and presented detailed project status reports to stakeholders.

Project Management and Control Manager

Acsys Technologies Ltd.

Contract•Sep 2001 - Aug 2001•China

Led the design and implementation of processes for company restructuring. Successfully launched a new Project Management Office (PMO). Directed end-to-end management of customer engagements, from requirements gathering through post-implementation support. Managed projects ensuring adherence to timelines, quality standards, and financial targets.

Project Manager

Olympus Premedia Pvt. Ltd.

Contract•Sep 2001 - May 2001•Chennai

Directed the entire project lifecycle, from initial project intake to monitoring execution. Continuously interacted with clients to clarify specifications and provide regular updates. Planned projects based on deadlines and complexities, coordinating efforts between departments.

Project Manager

GSR Business Services Pvt. Ltd.

Permanent•Sep 2001 - Apr 2001•Chennai

Project-managed the development of a web-based medical transcription application. Led the complete project lifecycle, from initial project intake to formatting and assigning tasks. Continuously tracked project progress and engaged with clients to provide updates.

Education

Institute of Technology and Management

PGDBA

Jan 2003

University of Madras

B.Com.

Jan 2001

N/A

Certified ScrumMaster®

Scrum

•Grade: Certificate ID: 000905663

Licenses & Certifications

Certified ScrumMaster

• No expiration

Credential ID: 000905663

PMP Trained

• No expiration

Skills

Project Management
Service Level Management
Business Analysis
Agile/Scrum Methodologies
Program Planning
Stakeholder Management
Process Optimization
Risk Mitigation
MS Excel
JIRA
Confluence
Planview
SharePoint