Gauri Goria

Engaged with international clients to understand requirements and deliver solution-oriented recommendations, enhancing overall customer experience. • Managed high-value client interactions in a fast-paced retail environment, supporting sales conversions and relationship building. • Contributed to client engagement and revenue generation by aligning product offerings with customer preferences and needs. • Maintained accurate client and transaction records in CRM systems to ensure pipeline visibility and reporting accuracy. • Collaborated with cross-functional teams to streamline operations, resolve client queries, and improve service delivery. • Prepared operational reports and performance dashboards to support management decision-making and business reviews. • Provided post-sales support and handled customer queries, contributing to high customer satisfaction and repeat business.

Drove outbound lead generation through cold calling, email campaigns, and LinkedIn outreach, engaging decision-makers across global markets. • Contributed to 30% YoY revenue growth through strategic B2B sales initiatives and solution-based selling across IT solutions. • Delivered 50+ customized solution proposals, improving win rates by 25% and accelerating deal closures. • Led product demos and solution walkthroughs, aligning SaaS capabilities with client business KPIs. • Scheduled client meetings, nurtured leads, and maintained strong relationships to convert opportunities into deals. • Optimized Salesforce & HubSpot pipeline tracking, improving forecast accuracy by 20% and enhancing visibility. • Collaborated with cross-functional teams for requirement gathering, BRD inputs, and solution documentation. • Used Jira for issue tracking and Agile coordination with product teams during sprint cycles. • Improved customer satisfaction by 35% through tailored solutions and effective post-sales support.

Generated outbound leads through cold calling, email campaigns, and LinkedIn Sales Navigator, improving lead-to-conversion ratio by 40%. • Identified and engaged decision-makers including business heads, marketing leaders, and founders across B2B SaaS clients. • Contributed to high-value deal closures, exceeding sales targets by 35% through consultative selling and solution-driven conversations. • Conducted discovery calls to understand client requirements and aligned product offerings with business needs. • Delivered product demos and solution presentations, effectively communicating value propositions to drive conversions. • Performed market research and competitive analysis, contributing to 20% growth in product adoption. • Built and maintained strong client relationships through continuous follow-ups and engagement strategies. • Managed sales pipeline and tracked leads using CRM and prospecting tools to ensure consistent deal flow. • Identified process gaps and implemented improvements, reducing operational inefficiencies by 20%.