Syed Zakiuddin

Led full B2B sales cycle and initiated demos and closed deals for software products & services such as Web & Mobile App development, eCommerce, Cloud Solution, HRMS, POS system, Supply chain, CRM etc. Secured clients across the U.S, UAE, Sri Lanka and India. Successfully met or over achieved the quarterly target of 20K to 30K USD. Managed and mentored a cross functional remote team including developers, designers and junior sales reps.

Managed luxury travel for U.S.-based high-net-worth clients including executives and celebrities. Specialized in selling premium in Business and First-Class air bookings via GDS (Amadeus & Sabre). Consistently exceeded sales targets through upselling and customer relationship management. Used Salesforce for managing client interactions and pipeline tracking.

Served as the primary contact for global clients seeking Canadian immigration. Cold called and converted inquiries into active clients. Managed documentation and guided clients through the entire process. Utilized Zoho CRM for activity tracking and re-engagement campaigns.

Sold high ticket value luxury products including jewelry, watches, and lifestyle accessories. Managed inventory and maintained visual merchandising standards. Delivered personalized in-store experiences, catering to high-value clients and walk-in customers.

Served as the sole point of contact for clients, with a strong focus on B2B sales and end-to-end project execution. Managed both inbound and outbound sales, including project acquisition through bidding on freelancing platforms. Led and coordinated a global team of 200+ professionals, including writers, proofreaders, web developers, and digital marketing experts.

Consistently met performance targets, including customer satisfaction scores, average handling time (AHT), and service quality benchmarks. Assisted with customer retention by offering targeted service and discounts.