YASH JAIN

2 Years of Investigating system issues in SAP APO/ECC, MM implemented resolutions to reduce downtime. Discovered root causes of problems and identified appropriate solutions. Automating manual tasks with the assistance from technical & creating reports & programs for users to use. Conducted workplace compliance training to reduce liability risks and operate effectively. Cultivated relationships with industry leaders and within company to share tips and information. Providing Weekly Updates in WSR calls. Optimized core processes to improve business performance and operational agility. Creating dashboards to monitor SLA’s. Recommended process improvements to continually identify, analyze and fix constraints and challenges. Resolve system issues and assist other team members in resolving issues experience of SAP, ECC, Master Data management. Coordinating between different systems to ensure data sync and accuracy. Error monitoring and resolution. Conducted system analysis and implementation to maintain and improve computer systems. Enhanced interfaces to promote better functionality for users. Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes. Creating SOP's, BRD's FRD's & KDB documents for the project as per requirements. Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs.

Assisted marketing coordinators and graphic designers with website copywriting and proofing. Created engaging content for Pinterest, Facebook and Instagram. Created proposals and organized pursuit documentation to support marketing staff. Wrote interesting copy with eye for current trends and viral potential. Collaborated with team members to help expand marketing channels.