VIVEK DUBEY
@vivekdubey
Senior sales Associate at Lenskart.com
Ranchi, Jharkhand
Vivek Dubey is a service-oriented professional with experience in sales, team management, and conflict resolution. He is skilled in training staff, handling customer complaints, and contributing to long-term business success. He possesses a strong track record of problem-solving and maintaining a friendly demeanor while being attentive to both employee and customer needs.
Experience
Senior sales Associate
Lenskart.com
Senior sales Associate
Policy bazar
Senior sales Associate
Byju’s (Think and Learn private limited)
Supervised and trained new team staff and resolved staff conflicts. Daily financial reporting. In charge of customer database and meeting schedule. Making staff allocation, duty roster, briefing and training reviewing guest feedback post sale. Worked with marketing team on campaign to increase sales and revenue. Handled in-person customer complaints.
Associate and acting supervisor
The Oberoi Amarvilas
Supervise Restaurant staff. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries.
Education
Institute of Hotel Management, Hajipur
B.sc
Hospitality and Hotel Administration
St. Xaviers college
12th