Vipul Chaudhary

Lead all aspects of projects, including finalizing of Scope, required resources and allocation, project documentation, client engagement, and change management. Meet budgetary objectives and adjust project constraints based on financial analysis. Works in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project. Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects. Ensure that all projects are delivered on time, within the scope and budget Provides input on possible changes needed based on current project status Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Report and escalate to management as needed. Manage the relationship with the client and relevant stakeholders Perform risk management to minimize potential risks. Ensure the project will run smoothly from Kick-Off till project closure.

Ensure that project milestones are met on time. Create Project Schedules, Extensions (if required) that include materials estimates Assist in documenting project phases and creating summary reports. Maintaining and monitoring project plans, schedules, work hours and budgets Organizing, attending, and participating in stake holder meetings Documenting and following upon important actions and decisions from meetings Ensuring project deadlines are met and handling financial queries. Chair and facilitate project meetings and distribute minutes to participants Taking participation in Change & Incident Management Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Tools Used: Salesforce (Financial Force), ITSM, Service Now, ENCORE, O365, etc.

Responsible for scheduling, monitoring and execution of Customer Engagements Make sure that everyone is aware of SOW and SOP and monitors the project deliverable & outcomes. Track the project progress through regular communication with project team members Escalates any risks and issues through proactive identification of project activities Ensures adherence to the identified Change Control process. Manage Projects related to Data/Printer/Application/Cloud Migration Manage change requests related to Storage Addition/Reclaiming and EOL Server Migration Leads Major Incident bridge calls for issues that have a significant business impact Hosting/attending all the CAB/CRB meetings for Normal/Emergency changes good time management, prioritization and organizational skills Documenting and following up with the important actions and decisions taken during meetings Make sure all the changes are well planned before they execute Take care of Problem, Change and Incident Management

Handled L3 Escalation Support Hardware & Software support Customer Escalation Handling Outlook Troubleshooting Maintaining SLA, KPIs, AHT, CSAT Manage FCR Take care of backlogs/aging tickets

Troubleshoot Out of Warranty Machines Up-selling-Extended warranty packages Hardware/Software Support Re-installation of Operation Systems Maintain quality of work and proper ticket documentation