VASIM IQBAL

Responsible to manage end to end business for Hospital/Physician AR and Billing. Managing zero day Hospital and physician AR and billing. Managing a team to work on credit business and resolve the same in client TAT. Responsible for supervision and performance of team including performance reviews, disciplinary action and hiring. Reviewing & strategizing the inventory and then Allocating work files. Responsible to maintain employee level data such as KRA’s, training, performance, monthly review, production and quality. Responsible for managing daily deliverables per the agreed SLA. Coordinating with WFM team and training team for alignment of new hires. Coordinating with MIS teams for daily reports, weekly reports and monthly reports such as 90+aging, Billing pending summary, cash report etc. Coordinating with onsite team for billing related queries and clinical appeals. Coordinating with QA team in identifying trends, repetitive errors and creating corrective action plan. Process audit review, recommend and implement new methods and automation suggestions. Engage with clients through daily/weekly calls and ensure their project related queries/concerns if any are addressed to their satisfaction. Monthly one-on-one and yearly appraisal for Team lead and above. Responsible for various analyses and insight on AR trending and providing any executive presentations and dashboards as required.

Responsible to handle a team size of 20 to 25 Associates and Senior Associates for end to end Hospital/Physician line of business. Team Production review. Sharing individual feedback based on production review. Maintaining Quality Targets. Working on the rebuttals. Reviewing & strategizing the inventory and then Allocating work files. Follow up on team's issues such as transport or any admin related issue. Monthly one-on-one and yearly appraisal. Motivating team to achieve production numbers and earn incentives. Identifying and up skilling associates for Mentoring and Temp Trainers. Taking Supervisor and Escalation Calls. Daily and Weekly interaction with clients on call. Finding Solutions to issues pertaining to the project and addressing to the Team on a periodical basis and tracking the implementation. Analyze program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. Handling priority e-mails from the client to close it within the TAT. Providing refresher training and up skilling the team on Denial Management and AR Follow-up. Creating and Maintaining the SOP's and Process Flow's.

Handling inbound and out bound calls with the US representative and solving Denial issues over the phone. Responsible for interacting with the Clients and Insurance Company representatives and have Health Claims processed. Define issues pertaining to the project are addressed to the Team Leader in a periodical basis. Handling accounts receivables for well-established client, based in New Jersey and Wisconsin. Analyze program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. Analyzing and providing solutions to the global issue faced by the team. Training New Hires on the process as a Temporary Trainer. Providing Mentoring Support to the New Hires. Preparation of ADHOC and Priority Data. Preparing and Maintaining Updates tracker.