Hitesh Chawla

Oversaw entire product deployments from vision and creation to rollout and delivery with help of Agile Methodologies. Delivering an Agile Solution in IOS, Android PWA and Web Portal. Created product roadmaps aligned with business goals. Led agile ceremonies, fostering a culture of teamwork. Introduced Customer specific Interactions with help of Meta, Gupshup and other Strategic Vendor Partners. Collaborated with HDFC Bank for Easy-Finance Solutions. Automated Lead Creation process from Social Media via API’s. Introduced Data-Immersive Solutions like 'Digital Check-in with help of AI'. Introduced AI-driven sentiment tracking of customers in dealerships. Facilitated internal initiatives saving Millions in Cloud Spends. Involved in EV department to create data Immersive Solutions for Dynamic Charger Availability and trip planning.

Client: Royal Bank of Scotland, UK (Project Manager). Managed Agile processes like Sprint planning, estimation, and reviews for efficient project execution. Conducted group interviews with stakeholders to gather and prioritize project requirements. Set clear success criteria for projects, ensuring they deliver tangible business benefits. Analyzed past trends to anticipate and address business challenges, minimizing risks. Collaborated with teams to design effective solutions for project requirements. Provided support during testing and post go-live.

Client: HSBC Bank, Citibank, US. Contributed to the development of Enterprise-wide B2B and B2C insurance & banking apps, ensuring they met business needs and user requirements. Assisted in stakeholder management across business, sales, IT supporting collaboration and project progress. Supported projects from concept to handover, ensuring smooth delivery and adherence to timelines. Played crucial role in implementing key features in bank assurance applications for retail banking. Supported integration of features with Google map-analytics applications to enhance insights.

Conducted insightful interview sessions to identify customer requirements and pain points. Delivered innovative solutions to business challenges by streamlining user journeys and client satisfaction. Improved business direction by prioritizing customers and implementing changes based on collected feedback. Analyzed open orders, backlog, and sales data to provide sales team with insights. Performed gap analysis to identify areas of improvement. Developed customized reports, summarizing and presenting data in visually appealing format.

Member of Placement Committee

Member of Internal Society of Automation