Prantik Sarkar

Spearheaded end-to-end client management, contributing to 50% of the company's revenue primarily from my accounts. Led the development and execution of integrated B2B and B2C marketing campaigns, resulting in a 3x increase in app downloads. Expanded partnerships from 23 to 75+ in four months across major cities.

Organized and directed high-profile events for schools and corporate clients, significantly enhancing client engagement and brand visibility. Conducted market research and established key communications with potential business partners.

Provided secondary and tertiary research, maintaining a client feedback score above 80%. Managed complex client requirements across four international markets, ensuring timely delivery.

Handled 17,000+ customer service calls, maintaining a satisfaction rating of 81%, exceeding the team average of 73%. Provided multilingual customer service (English, Bengali, Hindi) across India.

Led engagement for user cohorts, achieving a 3-4x increase in user activity compared to peers. Organized sessions with industry experts tailored to the needs of user cohorts.