M. Tulasi Ram

Managing the Global Customer Contact Portal (GCCP). Analyzing client's business models and defining project outcomes. Leading internal and external communication flow and tracking using stakeholder mapping. Managing channel partners, systems integrators, and third-party developers. Steering team on implementing continuous improvements. Prioritizing work for the team and identifying and assessing risks.

Managing Service Delivery for MMIS (Medical Management Information System). Ensuring deliverables within project SLAs. Managing and adhering to client SLAs. Providing management, performance, and dashboard reporting monthly/weekly. Managing release policies and processes. Securing growth opportunities and providing estimations to client.

Project Manager for ITS (Intelligent Transport System) at BMTC. Requirement gathering and discussion with team. SPOC for all Service Now improvements and enhancements. Ticket Management and maintaining workflow. Governance, Risk and Compliance – identifying gaps and addressing issues. Monitoring project progress, performance, and providing status reports.

Working at Ford Technologies Services (client site) on Caves2 and TMS2 projects. Interacted with clients to understand business requirements. Managed Business Analysis, Application Analysis, Requirements Management, Incident Management, Problem Management, Change Management, and Small Maintenance tasks. Managed code deployments for lower environments and production.

Involved in coding of Service Control Agent. Responsible for design and developing of Admin Application using Servlets, JSP, and HTML. Involved in interaction with client on requirements. Used CVS for source code version control.