SWATI MAIKHURI

Responsible for new business development and improving captive customers business for Mechatronics, Automation, Robotic, Bearings Vertical for Delhi and Gurgaon region with the support of two sales engineer. Identification of Customers through market segmentation, understanding the customer requirement, providing them the proper products as per their applications, and provide them all technical support as per their requirement through our technical team. Coordination with internal team regarding products stock, availability and dispatch. Managing my sales team for pricing, customer coordination, quotations, closer of business, delivery of consignment and receivables from the customers.

Responsible for new business development of Activated Carbon in F&B (Food & Beverages) Industries for west & north zone. Identification of Customers through market segmentation, understanding the customer requirement, providing them the proper product, sending them a sample & COA (Certificate Of Analysis), taking technical feedback, providing quotations & coordination with the customer for business conversion. Responsible for sales of activated carbon in F&B and Pharma industries captive customers. Maintaining stock inventory for activated carbon. Coordination with the principal related to customers queries regarding the product, regarding stock inventory and presenting them business planning. Processing sample request for all products from sales team & sales coordinators & sent sample letter to warehouse associate for processing the request & oversea the entire procedure till delivery to client. Streamlined the entire sampling process in the organization by making procedures & SOP. Updation of sampling process in CRM & SDM for providing more business information & customers feedback.

Providing after sales support: Drafting purchase orders, entering data in CRM and coordinating with logistics team for developing invoices for dispatch process. Product Management: Ensuring timely delivery of products and using forecasting methodology to manage internal & external inventories. Marketing: Introducing samples to prospective & current customers through CRM. Coordinating the process with the customers and reporting results to the Sales Manager. Submitting monthly MIS reports to the supplier and sales Manager. Responsible for submitted daily, monthly and yearly sales report to Sales Manager. Coordinating with the sales team to improvise and adopt strategies for pricing.

Quality Improvement: Managed manual & functional checking for Itel mobile. Quality Assurance: Managed Assurance report & Quality failure report on a daily basis. Promoted to the position of a Quality Inspector in the assembly line.

Responsible for monitoring & testing various parts such as front cover, battery cover and LED rear cover for all Samsung mobiles. Quality Improvement: Used concepts of Total Quality Management such as Root Cause Analysis (Why-why, 8D & Fishbone Diagram) to develop strategic plans to streamline production process of assembly line & coating lines. Strategic Development: Created an incentive based plan for the Quality associate team to increase performance level and operational efficiency from 80% to 94%. Created strategic plans to improve inspection process in OQC department. Business Development: Coordinated with Samsung to improvise preventative & corrective processes for Quality trouble report. Responsible for the preparation of ISO documents and process for OQC department & ISO auditor.

Dehradun, India