Surbhi Singh

Identified and pursued new business leads resulting in generating a revenue of 9 lakhs+ avaerage on a monthly basis. Collaborated with cross functional teams to develop and execute strategies for lead generation. Conducted email marketing campaigns to increase engagement rates along with hours of cold calling. Maintained accurate and up to date customer data in Leadsquare. Provided exceptional customer service and built long term client relationships resulting in 20% new business leads through referrals. Handled US clients and solved their queries and identified the problem areas and provided solutions accordingly.

Sold high volume tickets to 10+ years experienced professionals by understanding their queries from a technical aspect. Generated 12 lakhs+ revenue average on a monthly basis with near to 0 refund percentage. Worked efficiently to overcome objections while developing sales plans and to hit and exceed KPI’s on quarterly basis. Received intensive training on Leadsquare along with an understanding from the operations point of view. Worked as a core team member and helped acheive targets as a whole by discussing and developing selling strategies and various marketing trends.

Collaborated with product team to provide intense product training on various programs. Handled a team of 3 members and was in charge of achieving their targets and goals along with mine. Overacheived target by 120-170% on a quarterly basis. Spearheaded the prospecting of new clients with the help of cold calling and emails. Offered professional answers to client queries and further building up pipeline using the same.

Was awarded "Ridiculously Committed" for generating revenue and overachieving target for all quarters. Generated revenues of approximately 10.5 lakhs+ average on monthly basis with a high raise ticket. Collaborated with potential clients and and provided customer support and account management services. Executed on outbound calling strategy to warm leads, leading to building a potential pipeline. Worked closely with existing customers to understand their needs and updated the notes on Zoho to maintain up to date knowledge.