SUPRAJA M
@suprajam
Customer service associate
Chennai
Supraja is a customer service professional with experience handling over 50 customer interactions daily, focusing on retention and satisfaction. She is skilled in product knowledge, conflict resolution, and upselling. Furthermore, she possesses foundational technical skills in C, C++, Java, and Python, complemented by certifications in digital marketing and data science.
Experience
Customer service associate
Teleperformance global services private limited
Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells. Handle highly escalated customers via polite communication and issue-resolution skills.
Education
Zion matriculation higher secondary school
12th
Zion matriculation higher secondary school
10th
Peri institute of technology
B. E
Computer Science