Sukhdev Singh

Worked with Customer Service and Product Development departments to enhance overall customer experience. Driveline sales through various means from existing OYO clients. Help generate revenue by driving occupancy and ensuring the availability of sellable rooms. Ensure collection of accounts receivable/outstanding amount from clients/accounts. Maintain and review monthly sales tracker of accounts and targets. Share regular feedback on market conditions, trends, competition, pricing, and other factors influencing on-ground business. Manage an assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively. Ensure cluster performance of Cx metrics against the target, especially driving guest experience performance for bottom properties in the cluster. Manage daily operations of various SMART hotels and ensure adherence to all OYO operational procedures and guidelines. Ensure quality standards to promote repeat business. Implement and lead new initiatives at the property to maintain a great guest experience. Resolve issues arising between property owners, customers & internal team.

Took end to responsibility of Amritsar & Ludhiana city with 70+partners in appliance & EPC category. Led recruitment efforts and training of new partners. Answered all customer queries with friendliness and expertise. Took end to end responsibility of city metrics from service delivery%, FBCE, RL%, pro Activationto MG subscriptions. Launched total 5 category in Amritsar city.

Managed front desk operations and customer interactions. Onboarded and Conducted training for new supply for all Uber services. Worked with leagal team to resolve partner background check problms. Evaluated Quality problems and performed action to identify and resolve issue. Launched Uber Rides, Uber Eats, Uber Moto in Amritsar city.

Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work. Brought forth excellent customer service skills and a committment to customer satisfaction. Helped to increase customer return rates by providing excellent customer service at all times. Worked with Customer Service and Product Development departments to enhance overall customer experience. Provided excellent customer service and achieved a high rate of client satisfaction and retention.