Aarzoo Arora
@aarzooarora
Machine Learning Data Associate at Amazon
Amritsar, India
Aarzoo Arora is a Machine Learning Data Associate with 3 years of experience at Amazon. The candidate has a strong reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Expertise includes C, C++, Python, R, SQL, and data analysis, with experience in ASR improvement and process optimization.
Experience
ML Data Associate
Amazon
Improved the ability of "Alexa" to respond to user requests by improving its ASR (Auto Speech Recognition) and quality of service. Increased customer satisfaction by resolving issues. Conducted Process Knowledge Sessions for newly joined peers. Managed daily reports and process related SLAs. Mentored newly joined peers and performed deep-dive analysis on their performance. Initiated projects to streamline processes. Tested and debugged multiple pilot processes. Contributed to process improvement by creating user manuals. Worked in core transcription in en_IN marketplace and annotation in en_US marketplace.
Education
Amritsar Group Of Colleges
Bachelor of Technology
Information Technology
Global Institutes
Diploma
Engineering
Licenses & Certifications
Certification in Google Analytics
Great Learning
Certification in Data Science Foundations
Great Learning
Certification in My SQL Basics
Great Learning