Default profile banner
RG

Rounak Gupta

@rounakgupta

Assistant Manager at Wipro

Kolkata, India

WiproCamellia Institute of Technology

Rounak Gupta is an experienced operations and project management professional with expertise in end-to-end operations delivery and client management. He has a proven track record in leading large teams, managing complex projects involving ML/NLP, and driving process improvements. His skills include stakeholder management, quality assurance, and optimizing operational metrics.

Experience

Assistant Manager

Wipro

Full-time•Sep 2022 - Present•Kolkata, India

Responsible for end-to-end operations delivery, acting as an interface between client and operations teams. Key responsibilities include ensuring adherence to SLAs, driving process improvements (productivity, quality, TAT), providing coaching, client management, creating workforce requirement plans, and managing team appraisals and attrition reduction.

Team Lead Operations

Skit.ai (Cyllid Technologies Pvt Ltd.)

Full-time•Nov 2021 - Aug 2022•Kolkata, India

Managed a team of 15-20 annotators, overseeing manual testing of voice bots and reporting errors. Responsibilities included team onboarding/training (Intent tagging, Call monitoring, Entity tagging), ensuring quality deliverables, troubleshooting, managing external vendors, and acting as an SME for ML Engineers to enhance voice bot intents.

Team Lead Operations & Delivery

iMerit Technology Service Pvt Ltd.

Full-time•Jun 2019 - Nov 2021•Kolkata, India

Managed operations delivery, ensuring alignment with TAT and SLA. Duties included providing ongoing support and motivation, monitoring shrinkage and attrition, measuring team performance metrics, handling escalations, and acting as an SME to recommend business performance improvements. Managed large teams (up to 200 ITES Executives).

Senior ITES Executive

iMerit Technology Service Pvt Ltd.

Full-time•Nov 2017 - Jun 2019•Kolkata, India

Worked on projects related to Machine learning, Computer Vision, NLP, and data services. Tasks included data labeling, data annotation, drawing Bounding Boxes, Polygon Annotation, and Semantic Segmentation. Handled Entity Classification, Linking, Sentiment, and Intent Analysis for AI training data.

Education

Camellia Institute of Technology

B.Tech/B.E.

Computer Science and Engineering

Jan 2017 - Invalid Date

Calcutta Public School

+2 Science

Science

Jan 2013 - Jan 2013

Calcutta Public School

10th Grade

Commerce

Jan 2011 - Jan 2011

Skills

People Management
Project Management
Client Management
Stakeholder Management
SLA Adherence
Process Improvement
Team Onboarding and Training
Manual Testing
Intent Tagging
Entity Tagging
Machine Learning
Computer Vision
Natural Language Processing (NLP)
Data Labeling
Data Annotation
Bounding Boxes
Polygon Annotation
Semantic Segmentation
Sentiment Analysis
Communication Skills
KPI/KRA Management