Stephen Patrick

Responsible for achieving agreed team conversion rate from enquiry to admissions. Handling team online academic & career counseling for prospective learners through telephonic conversation. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve team sales goals.

Identified and pursued valuable business opportunities to generate company revenue and improve bottom line profit. Directed product development efforts using industry-specific tools to increase sales and overall productivity. Worked with Marketing teams to create, deploy and optimize marketing initiatives for right customer base. Identified key products, services and customers and used data to devise innovative sales.

Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Cross-trained and provided backup for managers. Create and Maintain MIS reports, prepare monthly sales forecast to achieve set targets of the team.

Managed highest volume accounts in assigned territory. Negotiated and closed Sales with new clients in assigned territory, came up with detailed plans to enhance sales management and prioritize long-term business goals.