Sneha Maitra
@snehamaitra
Customer Support Associate
Kolkata
Motivated and competent customer service representative with over 3.5 years of frontline and airline hospitality sector experience. Willingness to take on added responsibilities to meet team goals. Looking for a challenging position that will effectively utilize my learning for delivering values and quality work in a productive team-oriented environment.
Experience
Customer Support Associate
Codingal Technologies
Served as an advocate for the customers, reporting and acting on observed areas for improvement, assisting with customer communication during company critical launches and support events. Properly managed and documented all work performed as a ticket-que management associate.
Customer Service Agent
Air India (Air Transport Service Limited)
Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement by 40%. Established and monitored customer service standards by employing recognized and comprehensive benchmarks. Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies and reduced costumer complaints by 80%. Solicited customer engagement in loyalty programs to enhance company revenue generation by 60%.
Office Assistant
Paul’s Travels
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs. Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
Institute of Hotel Management
B.sc
Hospitality and Hotel Administration
Bachelor of Science (Hotel and Hospitality Administration)
Auxilium Convent School
ISC
Humanities
Auxilium Convent School
ICSE