Sanju Saha
@sanjusaha
System Administrator at Tata Consultancy Services Ltd
Kolkata
Highly customer-centric professional with experience in System Administration and Operations Management. Proven ability to address client priorities, resolve escalations, and maintain high compliance scores. Possesses excellent cross-functional teamwork, communication, and client relationship management skills.
Experience
System Administrator
Tata Consultancy Services
Managed automation and scheduling of maintenance activities, handled policy-based incident processing, and managed onboarding of new associates (user activation, ID creation, and access management). Responsible for coordinating data changes and managing all information data related to Data Center operations, including weekly reports and bi-weekly presentations.
Senior Process Associate (ERU)
Tata Consultancy Services
Managed client interaction and communication, holding all responsibilities in the absence of a lead. Played a key role in data management, ensuring relevant reports were shared to the customer within defined timelines.
Team Leader - Operations (Telecom/ISP)
Tech Mahindra Ltd
Managed investigation cases for fraud and wrong credits. Introduced a grading system and held responsibility for weekly and monthly Recognition and Rewards (RnR). Actively involved in daily call listening sessions and maintaining IVR audits.
Team Leader - Operations (Telecom/ISP)
Magus Customer Dialog Private Limited
Managed team performance regarding Key Result Areas (KRAs) and managed dashboards for new launching products. Coordinated with the Command Centre for real-time analysis and served as an active member of the VOC Team.
Customer Service Representative (Telecom/ISP)
Magus Customer Dialog Private Limited
Managed inbound calls for Bharti Airtel Telecom. Efficiently managed Roster, Attendance & Leaves.
Education
Rishi Bankim Chandra College, University of Calcutta
Bachelor of Arts
Arts
Kendriya Vidyalaya Air Force
12th Grade
Kendriya Vidyalaya Surranussi
10th Grade
Licenses & Certifications
ITIL Foundation
GNIIT course
NIIT, Barrackpore