Sijeesh KK

Worked directly with senior leadership to develop and administer to achieve department targets. Built and nurtured key client relationships to grow profit. Coordinated special public and private events. Researched prospective clients to develop and execute cold call lists. Prepared reports and presentations detailing business development activities and outlining new initiatives. Created short-term and long-term goals for the business team to achieve objectives. Attended conferences and trade association meetings to represent the company, build industry networks and promote new product lines. Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability. Design and develop international delegation programs, ensuring alignment with University contacts and research activities. Conducted training for counsellors/agents at periodic intervals. Evaluate and execute admission decisions on applicant files. Expanded agent network by appointing new agents after conducting due diligence. Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency. Collaborate with management and other marketing teammates to align our internal goals with new and existing partner relationships.

Researched, surveyed and inspected sites to review and improve construction plans. Attained sales goals and quotas by generating high-quality leads, following up after initial contact and securing and fulfilling customer orders. Supported marketing teams by demonstrating products or services to prospects during trade shows, conferences or meetings. Obtained and logged customer feedback, evaluating data to craft new sales and marketing strategies. Arranged and trained staff on product features and usage of products, upgrades or updates, offering technical materials for support. Upheld all requirements for safe operations and reporting of incidents, proactively escalating safety concerns to supervisor. Maintained inventory list of all items used on job sites to provide information needed for reordering. Developed and implemented improved database tools to estimate project scopes and costs. Answered technical concerns and devised solutions to resolve site and engineering problems.

Responsible for the maintenance, repair, and inspection of company guidelines, safety rules, and standards. Manage locomotive and rail car operations including shop, terminal and service track. Monitor safety, quality, and production performance in the shop, terminal, and service track. Communication with appropriate parties of all aspects of the shop, terminal and inspection and other duties as assigned. Monitor and maintain locomotive and rail car dwell. Work with the transportation team to develop an operation plan and ensure all departure times are met. Audit equipment reports daily, and inspect equipment on a regular basis to ensure compliance. Ensure compliance with NS RR and equal employment policies, safety and guidelines, and Government regulations.

Identify potential Principals and Clients to drive new business. Keeping track of upcoming and ongoing projects and identifying potential sales. Assist in developing market specific marketing strategies and sales plans and help execute them. Marketing Principal's products and selling Marine Generators, Engines, Compressors, Cranes and other major Equipment & Services to Marine companies and Oil companies. Managing Principals agencies. Monitor projects regularly, ensuring completion within agreed timescales. Lead the pre-qualification and tendering procedures of Petroleum Companies and EPC contractors. Responsible for sourcing equipment & materials internationally. Handle the sales of multidisciplinary products. Develop and maintain expert level of product knowledge and product application.

Customer retention (Free service and Periodic Maintenance Service). Customer Satisfaction Index (CSI). Warranty, Extended Warranty, True Value warranty, PDI Claim and Transit damage claim processing and settlement. Recall and technical campaign coordination. New product feedback through preparing Technical case studies. Controlling over all workshop daily vehicle Hold up and maintaining work Turn Around Time (TAT) as per Service Quality Standards (SQS) of MSIL. Manpower training. Maintaining Balance Score Card (BSC) parameters as per MSIL norms. Controlling Pre-Delivery Inspection (PDI) activities. Claim and No claim Body Repair works. Meeting clients and advising them on appropriate needs for their Vehicles. Following up on repairing requests and contacting clients with updates. Dealing with insurance companies and communicating.

Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance. Maintained an accurate and up-to-date work log, including inspection reports and installation records. Inspected product functionality, ensuring quality stayed excellent and efficient throughout operations.