Shraddha Onkar

Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products and services. Staying informed about competing products and services. Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets.

Responsible for establishing and maintaining the company's brand by implementing sales plans to sell products as well as work with agents to establish high profiles for the business. Supported with the development of the marketing plan & participated in advertising campaigns. Worked closely with a team who generates potential clients in order to reach targets. Built and promoted strong, long-lasting customer relationships by partnering with agents to better understand overall needs. Directed and coordinated activities involving sales of IT products and services. Resolved customer complaints regarding sales & other related areas. Reviewed operational records and reports to project sales and determine profitability. Monitored customer preferences to determine focus of sales efforts. Planned & supported in staffing, training, and performance evaluations to better develop and control sales. Supervised a team to ensure the requirements were met to achieve overall sales.

Worked on building business relationship with clients and partner firms. Helped navigate clients into long term association with the company. Led a team of 15 members, Planned and distributed their daily /weekly/monthly targets and assessed their performance. Worked to discover, understand and convey the technical and business challenges that clients face to the Development team. Worked in coordination with the sales and technical teams to achieve successful association with the clients. Helped the clients solve queries, and assist them in software management post sales by assisting my Team Members. Maintained relationship with senior executives, purchasing managers, technical managers, finance directors and clients.

Became a trusted resource and developed superior relationships with prospects. Kept abreast of current technology trends. Successfully managed and overcame prospect objections. Built market position by locating, developing, defining, negotiating, and closing business relationships. Applied sales and marketing principles and solution selling methods; was able to discover prospects pain points by using probing techniques and effectively addressed each one of them. Showed a disciplined approach to managing territories and sales efforts on a daily basis. Showed Strong judgement and decision-making skills. Marketing Oriented, ability to convince on Phone, digital Platforms like Zoom, Microsoft Teams etc. Showed fast understanding of the Regional market (customers, partners, economic trends) experience in Account Management, Sales & Business Development, Client Relationship Management, Vendor Management. Updated prospect interaction in the CRM system to ensure efficient lead management.

MBA in correspondence.

Bachelor of Business Administration specializing in HR and Marketing.