Sana Gupta

Actively engaged with the Sales team in improving the profitablity by ~7.3% via identifying the high expenditures and optimising cost heads. Acted as a bridge between the product and sales team for launching and addition of new features in the product and improved the adoption by end-user to 93%. Achieved a 95% project completion rate on time and within budget by refining requirement gathering and risk assessment methodologies. Collaborated with cross-functional teams to understand business requirement of the client and identifying cross-selling opportunities. Explored new business initiatives (B2C), and generated revenue of 5.7 crore through coaching institutes. Formulated and implemented pricing strategies by considering cost, value offerings, and competition.

Conducted qualitative research in 4 cities, influencing sanitation policies for over 1 Mn residents. Spearheaded old town renovation, enhancing public amenities for ~5k residents by coordinating multiple urban development initiatives.

Led cross-functional teams to deliver on-time product launches from first prototypes to tooling release. Implemented a new task prioritization system which reduced TAT for project deliverables by 20%, decreasing the average completion time from 10 days to 8 days over a three-month period. Administered growth strategies, GTM initiatives, technology roadmaps, and market penetration strategies, resulting in 50-77% YoY growth for top enterprise clients. Enabled informed decision-making by creating dashboards and decks, leading to improved project outcomes for top management and clients. Implemented strategies for clients through research data analysis by providing them market intelligence reports, white space analysis, risks and trends, competitive intelligence, and outsourcing landscape. Worked backwards from the customer to identify areas of opportunities and define policies to reduce bad customer experience and define a policy framework to handle escalations. Achieved a 95% adherence to SLAs by optimizing requirement gathering and risk assessment methodologies, ensuring projects were completed on time and within budget.