Shweta Singh
@shwetasrana
Senior Manager – Service Delivery / Project Manager / Product Manager at Capgemini
Bengaluru
Shweta Singh is a results-driven IT leader with over 15 years of experience in Service Delivery, Project, and Product Management. She has a proven track record of managing large-scale IT programs, SaaS platforms, and cloud transformations for global enterprise accounts at Capgemini and IBM. Shweta is an expert in ITIL frameworks, Agile methodologies, and stakeholder management, consistently delivering high-quality business outcomes and operational excellence. She is adept at bridging business strategy with technical execution to drive measurable results.
Experience
Senior Manager – Service Delivery / Project Manager / Product Manager
Capgemini
Owned end-to-end IT service delivery for a large enterprise managed services account across 200+ enterprise applications. Governed ITIL v3/v4 processes and led a 24x7 service desk operations team of 17 members. Managed multiple simultaneous large-scale IT programs including cloud migration and application modernization. Owned product vision, strategy, and roadmap for the client's enterprise application and monitoring portfolio.
Application Owner / Delivery Lead / Product Owner / Senior Analyst
IBM Pvt Ltd
Owned end-to-end managed services delivery for Henkel over an 8-year engagement. Governed ServiceNow ITSM workflows and led 24x7 operational support. Managed end-to-end project lifecycle delivery for enterprise BI and analytics platform programs. Served as Product Owner for a suite of enterprise BI and analytics products built on MS SQL Server and Power BI.
Senior Systems Engineer
Infosys Pvt Ltd
Delivered enterprise application and BI solutions (SSIS, SSAS, SSRS) for US healthcare clients. Managed full SDLC including requirements, development, defect management, and SLA-based incident resolution.
Education
Kurukshetra University
Bachelor of Technology
Computer Science
Licenses & Certifications
ITIL Foundation / Intermediate
ITIL
Certified Scrum Master (CSM) / Agile Practitioner
Scrum Alliance