Sameer Thakur

Lead planning and/or implementation of projects. Facilitate the definition of project missions, goals, tasks, and resource requirements. Resolve or assist in the resolution of conflicts within and between projects or functional areas. Develop methods to monitor project or area progress; and provide corrective supervision if necessary. Responsibility for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or projects. Manage project budget and resource allocation. Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes. Follow a defined, agreed upon project management methodology. Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget. Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress. Use appropriate verification techniques to manage changes in project scope, schedule, and costs. Measure project performance using appropriate systems, tools, and techniques. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks.

Responsible for carrier, sub-contractor, supplier relationship, and processes management. Maintaining internal and customer communication during the process. Responsible for managing overall carrier delivery milestones ensuring the agreed Service Levels and Key Performance Indicators (KPI) are met. Define policies, standards, processes, and procedures for Continual service Improvement (CSI). Responsible for cross-functional coordination to perform order management and appropriate internal knowledge database update. Interact with relevant business leaders to identify recurring issues and derive the root cause and permanent solution/preventive actions. Training, Mentoring and motivating the team to maximize engineer output. Handling Escalations/Urgent provisioning requests on the fly and delivering the service within the agreed SLA's. Organizing and coordinating with field engineers for service installation at customers premises. Acting as a mentor for the team and resolving their process related queries. Working on project roll-out of copper to fibre migration etc.

Circuit Provisioning of E1's, LL for the customers as per the requirement. Co-ordinate with various departments including vendor with respect to network optimization and expansion. Responsible for handling corporate customers of the organization. Coordination with different service providers like AT&T, BT Global, Sify, Tikona, Bharti Airtel, TCL, NetMagic, Idea, & Reliance for installation. Dealing with Access Management - Onnet & Offnet, 3rd party carriers etc.

Interaction with other departments like sales, customer service and Transmission. Responsible for making daily schedule as per the priority. Planning & execution of Installation activities. Software: Metasolv, VizNet, SFDC Etc.

Accountable for state support, implementation & integration, installation, configuration, Changing NS, TXT, MX - A - CNAME Records. Providing problem determination and resolution, and change implementation as per the guidelines of problem and change management processes. Handled Web-Hosting Service Transfer Project for Migrating all website from IIS-6 to IIS-7., including MySQL & MsSQL Database.

Accounted for dealing with technical queries for Leased Line, PRI & IPS Products. Looked after corporate helpdesk viz. inflow of E-mail/Complaints from top corporate & enterprise business unit customers. Involved in preparation of daily/ monthly SLA reports of LL, PRI, IPS & DSL subscribers. Undertook project on Designed Tata Indicom FAQ for Top Corporate IPS Customer.

Accounted for desktop support through maintenance & troubleshooting of hardware & component related problem. Provided end to end solution to LAN Network, configured LAN for internet connection. Worked on Win-03 server, Active directory, Group policy, etc. Major contribution in troubleshooting of Various Programs & Computer Hardware. Operating systems like Windows98/2000/XP, Microsoft applications & other utilities.