Rohit Gupta

Managed AWS DC migration project for migrating multiple applications from on-prem DC-DR to AWS cloud. Identified plans and resources required to meet project goals and objectives. Developed and initiated projects, managed costs and monitored performance. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts. Coordinated with cross-functional teams to resolve project issues and mitigate risks. Managed over 10 customer calls per day.

Managed end to end implementation and enhancement of ServiceNow different modules. Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities. Created new business opportunities and increased revenue of existing customer by around 40-50%. Improve overall NPS score of organization by achieving 5 out of 5 rating from customer after implementation and delivery of project.

Transformation and implementation of SDWAN, MPLS, GSIP, routers, switches, decommissioning and commissioning of network solutions at multiple locations/customer sides across Globe. Responsible for managing projects starting from early stage of RFP till delivery and completion of project. Identified gaps in existing change requests and project deliverables. Convinced customer to raise new change request/updated PO thereby increasing revenue by 10%. Developed and implemented strategic project plans to meet business objectives. Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Responsible for technical operations and delivery of all project with in organization. Managed and delivered multiple projects simultaneously in same financial year which results in organization revenue increased by 60%. Demonstrated creativity through development of innovative solutions. Demonstrated strong communication and time management skills while managing multiple projects. Exercised leadership capabilities by successfully motivating and inspiring others. Delivered services to customer locations within specific timeframes.

Served as Project manager, Pre-Sales, Key account and Service Delivery Manager. Conducted successful POCs at many PSUs, government and private organization for new business opportunity and customers. Added new products and customers to organization portfolio resulting in increased sales and revenue by 30%. Skilled at working independently and collaboratively in team environment. Passionate about learning and committed to continual improvement. Managed time efficiently in order to complete all tasks within deadlines.