RITU PANDEY

Managing and leading end to end website/app development for multiple clients including fortune 100 companies. Developed and executed detailed project plans and achieved a 95% alignment with client requirements and significant increase in stakeholder engagement for 6+ client projects. Implemented changes in processes for a leading steel manufacturer, thereby increasing the team's productivity by 20% and reducing project timelines by 10%. Achieved new project opportunities and helped in growing company's project portfolio by 5% by establishing strong client relationships and delivering projects as per plan. Submitted 10+ SOWs, and SLAs for projects in pipeline.

Promoted as a project lead to manage end-to-end project delivery for Mercer Mettl's clients, including talent assessments, development programs, content management and vendor management. Managed and supervised the content and assessment teams, which enabled client satisfaction up to 98% and reduced client feedback and need of post-sales support by 25%. Engaged in R&D for internal projects to through market research and client feedback tracking. It was done to initiate projects for product enhancement which significantly helped in enhancing overall client's product experience and satisfaction score up to 90%. Streamlined the assessment and content creation process by innovating new workflows which resulted in better collaboration between the cross functional teams. Conducted data analysis to evaluate content's relevance and performance by leveraging Python for a leading organization in networking domain. Resulted in cleaning 50k plus irrelevant MCQ and coding content from org's system.

Created 25+ SOWs, NDAs and SLAs for all the IT skill-based content and assessment projects for various fortune 500 clients. Worked with external stakeholders for requirements gathering and BRD creation for 10+ projects (small) and extending help in the UAT for all projects.

Worked as a team member for Data Centre migration projects leveraging my technical expertise in Java, scripting and DBMS to assist different phases of project deliverables. Assisted customers to install and configure IT products and services. Monitored, automated and followed processes to meet product quality specifications. Worked on virtual machines using VM ware for assisting DC migrations to cloud for clients like Merck, J&J and Man and Hummel. Assisted in automating the operational tasks using python and shell scripting.