PKPreeti Kaushal
@preetikaushal
Delivery Ops Manager and Customer Care Manager - EMEA / APJ
Noida
Preeti Kaushal is a results-oriented leader specializing in technical support, operations, and customer care for SaaS and enterprise software companies. She has a proven track record of building and managing cross-cultural global teams while setting high standards for customer satisfaction. Her expertise includes spearheading operational improvements, directing staff, and implementing strategies that increase service delivery, drive productivity, and reduce costs.
Experience
Customer Care and Delivery Manager - Operations
Opentext
Managed 60+ customer accounts in managed and hosted environments, including data center moves and PPM administration. Led the SaaS Demand and Production team for the EMEA/APJ region. Specialized in delivering and supporting SaaS services to Enterprise customers, handling implementations for key clients like McDonalds and Morgan Stanley. Successfully executed roles such as Tech Lead, Onsite coordinator, and Configuration manager. Key accomplishments include bootstrapping a 24x7 technical support organization, achieving a CSAT of > 90%, and launching enterprise support delivery for high-touch accounts.
Senior Technical Lead / System Analyst: BTO Practice
Hewlett Packard Enterprise
Worked on various phases of the Software Development Life Cycle (SDLC), including Requirements, Analysis, Design, Development, and Testing. Gained hands-on experience in various technical roles and projects.
Education
BIT, Mesra
MCA
Computer Science
St. Xaviers College
Bsc. Computer Science
Computer Science