RITU SINGH

Led projects and analyzed data to identify opportunities for improvement and resource- upskilling. Collaborated with product management, design and engineering teams for project timeline, scope and delivery. Involve in high level decision making and problem solving, managing accounts revenue and margins. Involved in the creation of SOW and Kickoff with clients. Client and stakeholder management - Collaborated with customers to understand needs and provide excellent service. Develop or improve business strategies to maximize revenue and improve quality. Determine staffing needs and develop a work plan based on work volume- including risk identification and mitigation. Driving organization wide initiative to implement best processes and help in COE structuring. Leading a team of 150+ for quality and timely deliveries.

Managing QA deliverable. Applying the appropriate test measurements and metrics in the product and the Testing Team. Test designing/ execution - involved in API, Database and Manual testing. Tools Used: PostMan, SQL server, Toad. Domains- Renters Insurance, Content Management. Provided regular updates to team leadership on project status, communicating consistency problems or production deficiencies with quality and production leader. Ensure repeatable test strategies and approaches are in place, guiding efforts to build Regression Test Case repository to meet project goals.

Project: Global Benefits Management. Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction. Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analysing, and illustrating data to stimulate and support enlightened decision making. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Developed and initiated projects, including managing costs, schedule, and performance. Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders. Drove team success through shared vision and recognition of quality performance. Performed cost-benefit analyses to determine potential return on investment for proposed upgrades. Achieved project deadlines by coordinating with contractors to manage performance.

Project: Venture/ UniVaR. Applying Risk Based Testing to the test project. Creation of Test plan, test scenarios for each of the change in requirement. Review of scenarios with the Risk Managers driving the change. Assigning tasks and allocation of resources. Test case execution / Reporting bugs to development team on daily basis, tracking issues to closure. Mentoring new members in the team. Handling a team of 5 test designers. Preparation of the test metrics once testing has completed.

Led failure investigations, including on-site inspections and root-cause analyses. Mentored junior engineering staff, offering instruction on testing parameters and accepted engineering principals. Defined and tracked quality assurance metrics, including test results, defect counts and performance discrepancies. Preparation of all basic understanding documents- System appreciation, test process, data flow etc. Test case execution / Reporting bugs to development team on daily basis.

Project: Managepoint. Wrote test case parameters, including test scripts and automation guidelines. Reviewed results and produced daily reports for developers. Mentored junior engineering staff. Creation of projects QA metrics to be showcased to leadership meetings. Handling issues for the application across different geographies. Innovation and automation to reduce test effort and time and incorporate 100% test coverage. Automation using QTP and SQL 2005; Code Coverage using SQLCC.

Project: VScan. Preparation of Test Cases. Executing of test cases as per test plan. Reporting bugs to development team on daily basis.

Project: Loan Origination System. Clients implemented: HDFC Bank, East West Bank, Philippines. Coordinating test data preparation. Executing of test cases as per test plan. Reporting bugs to development team on daily basis.