Pankaj Singh

Leading a team of analysts to support PS Global leadership by providing advance analytical solutions, insights on People demographics, Diversity and Cultural aspects. Management consultation on analytical opportunities, data pipeline, infrastructure setup, data privacy compliance & management. Analytical Process, Automation & People governance through standard tools and techniques. Process Analyst selection, hiring & training. Advance Analytics: Descriptive, Predictive, Prescriptive analysis using Python language and techniques like Regression, classification & clustering, NLP - Text Analysis (Sentiment, Summary, Keyword) using NLTK & deep learning, Time Series Analysis - ARIMA, ETS, LSTM, Data Visualization (Power Bi), MSBI (MSSS, SSIS, SSAS).

Process Automation.

Enterprise Analytics.

GE Capital. Consultation, Design & Development support on process automation technology. Research & Advocacy on new/advanced/emerging technologies. Identifying candidate processes capable for process automation. Solution Architecture, Design & Development across functions. Preparing project delivery plan phase wise and resource planning. Responsible for the end to end project implementation. Working with Operations, Quality, Procurement, Database and Digital PMO. Provide post Go Live support to Operations throughout stabilization phase. Developer selection, hiring & training. Project governance through standard tools and techniques. Project Management skills- Scope, Cost, Schedule, Solution, Risks & Issues. Track and report project metrics. Leading a team of business analysts to support Chief data and technology office (CDTO) by providing business insights of workforce & procurement functions. Discussion on new business opportunities, negotiation, business reviews, requirement gathering, compliance & complaint management. SOW, SLA, KPIs, NPS, Invoice and Billing & People management. Process & People governance through standard tools and techniques. Supporting process automation projects (Access, Excel, VBA, SQL, Workflows & RPA). Process Analyst selection, hiring & training. Project: GE Capital Ops Risk Controllership & LE Controllership Tech Support. Assisting GE Capital HQ Controller in conducting various analysis to identify and evaluate high risk business areas which helps in on-time, appropriate and accurate policy formulation or organizational level decision making. Design, Development and maintenance of web portal community, access management, workflow, data collection forms and database on GE in house web-based platform (Support Central). HQ level accounts reconciliation for all GE Capital businesses, identification of defects, involving stakeholders/sub-businesses to eliminate defects. Business wise Audit analysis and closure check which include Audits done

Process & People governance through standard tools and techniques. Supporting process automation projects (Access, Excel, VBA, SQL, Workflows & RPA). Process Analyst selection, hiring & training. Project governance through standard tools and techniques. Project Management skills- Scope, Cost, Schedule, Solution, Risks & Issues. Track and report project metrics. Leading a team of business analysts to support Chief data and technology office (CDTO) by providing business insights of workforce & procurement functions. Discussion on new business opportunities, negotiation, business reviews, requirement gathering, compliance & complaint management. SOW, SLA, KPIs, NPS, Invoice and Billing & People management. Process & People governance through standard tools and techniques. Supporting process automation projects (Access, Excel, VBA, SQL, Workflows & RPA). Process Analyst selection, hiring & training. Project: GE Capital Ops Risk Controllership & LE Controllership Tech Support. Assisting GE Capital HQ Controller in conducting various analysis to identify and evaluate high risk business areas which helps in on-time, appropriate and accurate policy formulation or organizational level decision making. Design, Development and maintenance of web portal community, access management, workflow, data collection forms and database on GE in house web-based platform (Support Central). HQ level accounts reconciliation for all GE Capital businesses, identification of defects, involving stakeholders/sub-businesses to eliminate defects. Business wise Audit analysis and closure check which include Audits done by External Auditors (KPMG), Internal Auditors (CAS) and Business Self-identified Audits (BSI). Publishing various dashboard and reports for Global level Controllers’ review. Catering data requirement to Recruitment, On-boarding & HR operations teams. Generating information by involving analytics which helps in on-time, appropriate and accurate policy formulation or organizational le

Bajaj Allianz Life Insurance (Asst. Sales Manager, Jun 2009 – Sep 2009): Driving sales through a team of advisors. Ensuring advisors under supervision perform as per the company’s rules and regulation. Identify, interview and hire new advisors, Develop advisors through Coaching and Training. Plan, Monitor and Review advisors, supporting team to achieve maximum business. Execution of sales strategy, acquiring new customers to maximize sales. AUTOMATION, SIMPLIFICATION, ANALYTICAL AND RE-ENGINEERING PROJECTS: Employee Satisfaction & Culture Survey - Text Summarization, Topic Modelling, Sentiment Analysis, Keyword extraction using NLTK, KMeans, Tf-idf and deep learning - Pytorch (Google Pegasus). DEI Glidepath - Prescriptive and Predictive Analytics on DEI targets using ARIMA and Linear Regression. Global Diversity Scorecard – Established global organization level Diversity Index for CHRO office. Wing to wing implementation of Process Automation Projects. Over 41 FTEs productivity generated. Smart Inventory Management tool – Outlook and Excel integrated tool helps in request inflow management by automated scheduling, allocating requests to available agent based on capability, bandwidth and other decisioning parameters. Additionally, gives a real time monitoring to supervision on individual & team’s performance. Unified Desktop Solution – Developing and integrating front end (Dot net), backend (SQL Server) & RPA bots to develop agent assisted solution for travel & expense audit process. Resulted in 50% FTE productivity benefit. Web Automation – Cost effective automations though web scrapping procedures by leveraging DOM, CSS, Selenium wrappers to automate end to end backend processes. Collective P&L impact more than a million USD. Mainframe Terminal Automated Solution: Using terminal’s front-end script capability via VBScript or integrating terminals with MS office suit by leveraging COM/DLL, automated dozens of repetitive backend processes, yielding 90-99% productivity