RAGHAVENDRA SHETTY
@raghavendrashetty
Project Manager at Kyndryl
Bengaluru
PMI-PMP & ITIL Certified professional with over 19 years of experience in Project Management, Program & Delivery Management, and ITIL Service Management within the IT industry. He is a keen planner and strategist with expertise in managing delivery frameworks and new technology implementation. He is skilled in providing technical leadership across multiple unique projects and driving delivery of integrated business and technology solutions.
Experience
Project Manager- Disaster Recovery & IT Service Continuity
Kyndryl
Leading the development of robust IT Disaster Recovery (DR) response plans tailored to the corporate environment. Administering and coordinating all DR events with precision, ensuring seamless execution of recovery procedures during critical incidents. Implementing automation and leveraging technology to enhance disaster recovery capabilities and efficiency.
Business Recovery Manager- Major Incident Management
IBM India Pvt. Ltd.
Spearheaded Incident Management efforts as a key member, ensuring daily updates to executive management on all Business Continuity activities. Facilitated a cross-functional team to swiftly restore services during incidents. Drove service improvement initiatives by identifying deficiencies and implementing corrective measures.
Interim Lead/ Service Request Management Professional/ L2 Engineer
HP Global Soft Ltd.
Managed the complete user account lifecycle in Active Directory and administered folder access rights and VPN provisioning. Ensured end-to-end resolution of service requests across multiple applications adhering to ITIL framework best practices. Coached and mentored a team of 6-8 Tier 1 resources.
Customer Support Representative
Transworks Information Services
Provided customer support for ISP and credit card products. Managed customer transactions and technical assistance. Conducted training for new employees and handled customer escalations.
Education
VTU Board
B.E.
Industrial Production
Licenses & Certifications
PMI-PMP
PMI
ITIL Certified