Priyam Dutta
@priyamdutta
Senior Manager at UpGrad
Pune
Priyam Dutta is an experienced leader specializing in transforming underperforming teams into high-performing sales and service forces. He possesses a strong ability to mentor and motivate professionals, fostering continuous learning and collaboration. His expertise includes strategic planning, people management, and ensuring outstanding customer service delivery across various departments.
Experience
Senior Manager
UpGrad (Talentedge Education Ventures pvt ltd)
Managed team metrics and coordinated strategies for performance evaluations. Responsible for recruiting, training support, sales, and quality teams. Duties included outbound and inbound chat auditing, generating leads, monitoring campaigns, and providing mentorship and performance management to optimize collective success. Ensured compliance with UGC regulations.
Process Manager
Pune Institute of Business Management
Experienced process manager focused on sales training and development initiatives. Conducted face-to-face counseling for Masters students across India and collaborated on placement assistance with MNCs. Facilitated training sessions through various mediums and provided individual coaching to staff.
Field Investigator
Symbiosis Institute of Management Studies
Achieved high customer satisfaction rates by providing optimal customer service. Utilized the customer relationship management system to track sales activities and improved overall university performance by assessing billing, workflow, and customer relationship management.
Education
Savitribai Phule Pune University
Masters of Arts
Sociology
Dibrugarh University
Bachelors of Arts
St. Xaviers's School
Secondary school
Licenses & Certifications
Certificate of Proficiency in Microsoft Office 2007 wow +
NIIT Academy
Diploma in Computer Concepts
AASU