Mayank Gupta

Leading & managing Service Management Operations for AT&T customers. Resolves project issues, mitigates risks, and manages scope change requests for all the deliverables. Hands-on experience on Service Now for handling Service Delivery & Service Assurance functions like Incident Management, Problem Management, Change Management. Responsible to ensure Zero Major Incident for the account & handling Incident closures. Transition Manager for all the services during any transition from Testing till Production Go Live for all customers.

Worked as Technical Specialist, Global Operations for GLOBAL FIELD SERVICES in AT&T. Acted as team representative on all forums related to area of specialization, ensuring training and updates to processes were communicated to the team.

Responsible for all the implementations, vendor engagements & service delivery at AGN Backbone POP (Point of Presence), North INDIA backbone implementation, provisioning & critical operations. Managed as SPOC for all Data Center Operations, Vendor Management, facility management, circuit provisioning, handling RMAs & provide end to end circuit testing.

Technical Associate for onsite support in LCM (Life Cycle Management) team to one of the AT&T India's premium Customer "IBM INDIA Group" with more than 30 sites of Tier1, Tier2, and Tier3 Categories all over North India. Involved in Project Implementation Manager for EVPN/HSPS order for AGNS India.