PRATIMA JALGAONKAR
@pratimajalgaonkar
IT Professional Driving Business Excellence through Strategic Analysis & Project Management
Mumbai, India
Robust 19 years of extensive experience in Information Technology, specializing in business analysis and project management within the banking sector. Proficient in translating business requirements into technical solutions, driving alignment with organizational objectives. Expertise includes adeptly managing end-to-end project lifecycles, from initiation to implementation, while adhering to stringent timelines and budgets. Skilled in conducting thorough requirements gathering, process optimization, and stakeholder management to ensure project success. Proven track record of leveraging technology to streamline banking operations, enhance customer experience, and mitigate risks.
Experience
Project Manager - OTC Derivatives /Business Analyst
J P Morgan Chase & Co.
Delivered the project despite frequent stakeholder requirement changes, implementing effective workarounds. Finalized project requirements despite stakeholder disagreements; provided evidence and collaborated with tech partners to gain stakeholder approval. Completed approved task despite stakeholder reluctance; communicated the necessity of global entitlements over region-based ones for future initiatives.
Business Analyst (Payment Banking Domain)
Citi Group Global
Spearheaded business analysis efforts for CitiDirect in EMEA, achieving 100% compliance with ISO XML and SWIFT MT formats. Streamlined corporate banking processes by developing efficient process flows, UI enhancements, and customized reports, resulting in a 20% increase in operational efficiency. Facilitated seamless communication and collaboration with stakeholders; gathering and analysis of requirements for web, mobile, and tablet banking solutions, contributing to a 15% increase in client satisfaction. Orchestrated the PMO for Africa project, ensuring flawless end-to-end coordination and implementation, resulting in a 30% reduction in project timeline. Conducted impactful demos and client discussions, ensuring alignment with requirements and achieving a 25% increase in successful implementation and user acceptance testing outcomes. Provided comprehensive project updates, ensuring 100% compliance and transparency.
Senior Technical Analyst
Electronics Data Systems (EDS)
Supported corporate and remote SUN employees accessing SUN office network resources from Windows machines. Provided support for: Cisco Virtual Private Network (VPN) | Printing through SWAN Network | Mozilla | Semantic Antivirus & Firewall | Reflection X. Assisted Best-Buy employees, resolving queries related to specified areas within company's operations. Supported areas included: Password Reset, LDAP, Oracle HR & Finance, Mainframe | VPN | Microsoft Outlook | Network printing. Provided troubleshooting for various applications: Lotus Notes | VPN | Network connectivity | Microsoft Office applications. Conducted troubleshooting for: VPN connection| Network Connectivity.
Education
Dwarkadas J Sanghvi College of Engineering
Bachelor of Engineering
Electronics
TCS e-Serve
Certification
Six-Sigma Yellow Belt
Certified for Six-Sigma Yellow Belt along with Live Project.
Licenses & Certifications
Six-Sigma Yellow Belt
TCS e-Serve