Noyal Rajan

Data Analytics across different tools and ETL involving Google Big Query, Data Fusion, Data Prep and Airflow. Text Sentiment Analytics on customer survey feedback. Mentoring and support to SAP BW reports and CRM tools that I had transitioned off previously.

Managing and delivering enhancements and various projects in BW space. Managing and delivering enhancements, roll-outs of the Colgate Palmolive Request System (CP RS) across several workstreams such as Finance, Analytics, HR, O2I and C2C. Coordinating with project managers, customers, BI team, developers and other R/3 teams across different workstreams globally to deliver customer requirements and managing customer expectations related to BW and CRM projects. Leading CP RS weekly connect with project team and monthly connect workstream leads and project stakeholders. Support coordinator responsible for customer support incidents. Support team analyst for Full CRM customers.

Leading enhancements, roll-outs of the Colgate Palmolive Request System across Finance, HR and Analytics workstreams. Leading co-ordination and alignment with stakeholders across the globe, workstreams and CRM, BI teams to deliver customer requirements. Maintaining regular connect with all workstream leads and project stakeholders through initiation till implementation. Representing team and providing regular project updates across different senior management forums.

Ensuring continued and consistent service delivery as per agreed service schedules through hearing sessions, piloting tool enhancements and permeating service and tool related knowledge on the floor. Creating different analytics reports using excel, BI platforms to oversee and improve service delivery.

Leading and directing the complete project development life cycle. Project initiation, monitoring and execution. Ensuring that the projected revenues are generated for the organization. Coordination among different skills of E learning industry (Instructional design, Graphics, Technical, QA). Project Kickoff meeting with client. Preparing the schedule of the project and ensuring project meets the timeline. Client interaction and handling all the crucial points related to management side of the project. Identifying the project related risks and identifying the ways to mitigate them. Task allocation to team members. Responsible for product deliveries to the client.

Exclusive training for handling Authorization set of components, Password recovery, IIS component and Active Directory set of components on Windows Vista, XP and Windows Server 2008 and 2003 respectively in Infosys. Handled testing of authorization set of components including authz, authzroles, authentication, auditing and xrml from April 2007 to August 2007. Handled testing of IIS and Password recovery components from September 2007 to February 2008. Handled transition and testing of Active Directory set of components from March 2008 to April 2009.