NEHA KESHRI

Leading the sales & Marketing team with follow ups and supported in their demos on daily basis, including task allocation and timeline tracking. Researching industry and analyzing the client specific requirements to make changes in software. Supporting team for persuaded key clients to adopt our software. Responsible for software Installation & ERP Implementation of Marg erp, Alignbooks and Vyapar software for different sectors in clients system with their old data like opening stock, inventory and their ledgers. Conducting onboarding Training sessions on Marg erp, Alignbooks and Vyapar software for individuals and corporate clients. Delivering training to team on various aspects of Marg erp, Alignbooks and Vyapar software including basic accounting principles, data entry, voucher creation, inventory and financial reporting. Managed to staying up-to-date with the latest features and updates in all soft wares and incorporating into client system. Collaborating with clients to understand their specific business needs and tailoring the Implementation, training sessions and giving customized services. Managing emails and daily basis support issues to ensure effective services to clients.

Responsible for giving Training and implementation sessions to sales team for individuals and corporate clients. Responsible for giving support to customer via chat process and connecting through zoho assist and taking their feedback in every chat. Delivering the support for retail easy pos software, HO prime software and Gobill, Gosure and multiple mobile apps. Coordinating with other department for development and troubleshooting required options by clients in software. Conducting daily Team meeting and weekly internal and HO meeting with other department for facing hurdles and discussing the progress. Revising the regular learning and assessment for self-improvement in all product. Doing follow up with clients with via mail and telephonic for escalated issues and solve their issues with given time frame.

Responsible for providing technical support to all executives and to ensure the customers gets the highest level of support of Pan India. Resolve Partners issues via the telephone, email or Any desk, team viewer and some other online tools. Escalate all development, bugs to concern department, and take follow-up timely so that client work will not hamper. Meeting and Coordinate with Technical engineers from different department like HR Xpert, Mobile App, and Manufacturing etc. For reduce communication gap. Provide training to partners and its staff about all scenario of the software starting From basic features to customization of the software. Doing Data mining of particulars Trades/Industry for sales department to get leads. Providing support to my colleagues and help them to get out from critical situation.

Responsible for providing technical support to all the customers and to ensure they gets the highest level of support of Pan India. Resolve customer’s issues via the telephone, email or Taking screen of clients online through any desk and team viewer. Escalate issues in a timely manner according to Standard Operating Procedures. Regular follow ups with customers with recommendations, updates and action plans. Escalate all development and bugs to concern department for resolving the customer needs and problems. Document all technical inquiries for reviews contents for knowledgebase.