Proactive, Customer success oriented and self-motivated professional with total of 20+ years of experience in IT with 12+ years of progressive expertise in leadership role working as Project, Program and Service Manager. Extensive experience working as Program Manager, Project Manager, Business Consultant and Scrum Master with global fortune 500 clients. Managed multiple large and complex projects using Complete Software development life cycle (SDLC), QA Test Management, Systems and Service Management in agile, SAFe and waterfall delivery methods across multiple work streams. Transition and Transformation management of multiple programs across geographies by provisioning time delivery and business value.
Experience
Program Manager
IBM
Managing a portfolio of cross-functional projects from original concept through final implementation. Focused management efforts on ensuring various activities are coordinated, critical path activities are achieved, and projects are successfully completed on time and within budget. Directed project closure activities, including formalized project acceptance, gathering lessons learned, and completing post-implementation reviews. Managed 40+ onsite and offshore resources in development, customization, and QA.
Professional Services - Cloud Project Manager
Navisite
Driving high-quality completion of enterprise-wide implementation, systems engineering, and software/database development projects for global clients. Managed multiple projects from early concept design to delivery, including On Prem to Cloud Migrations using AWS and MS Azure. Responsible for project plan development, execution, and delivery approach.
Information Technology Project Manager
HCLTech
Managed large scale, complex, and highly visible technology initiatives, leading cross-functional teams up to 30 developers and testers. Drove enterprise-wide software/database development projects while serving as Scrum Master for major clients. Coached multiple teams and higher management towards agile and scrum maturity. Led all scrum ceremonies using tools like JIRA and Confluence.
Technology Lead
Infosys
Managed the operational delivery of service to the assigned customer's statement of work. Accountable for resolving operational problems and issues impacting service delivery. Involved in writing business specifications for functional and operational requirements.
Senior Software Installation Engineer
Synygy
Built, maintained, and supported servers located on the Synygy domain and DMZ. Performed MS SQL server and database administration functions, including requirements collection, design, deployment, and ongoing maintenance.
Engineer
Wipro
Handled installation and maintenance of Windows 2000 Servers and professional computers. Provided pre-sales/post-sales maintenance and administration experience in implementing servers, and troubleshooting VOIP solutions.
Customer Support Engineer
Sify Technologies Limited
Provided support related to software/hardware and installed local Ethernet LAN. Worked with outside vendors to ensure new equipment was successfully installed.
Education
The ICFAI University, Dehradun
MBA
IT and Systems
Kurukshetra University
B.Tech.
Information Technology
Licenses & Certifications
Microsoft Certified Systems Engineer: Windows Server 2003 (MCSE)
Microsoft
ITIL V3 Foundation
ITSM Academy
CCNA
Cisco
HCL Certified Agile Associate
HCLTech
PRINCE2® 2017 Foundation & Practitioner
AXELOS Global Best Practice
Certified ScrumMaster® (CSM®)
Scrum Alliance
Credential ID: 537880
6 Month Certificate Programme in Big Data Analytics
UpX Academy
Credential ID: GFL000000005343
Verified International Academic Qualifications
World Education Services
Credential ID: wes-19104990
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
Security and Privacy by Design Foundations
IBM
Method Essentials
IBM
IBM Garage Essentials
IBM
IBM Consulting Way
IBM
Certified SAFe® 5 Agilist
Scaled Agile, Inc.
Certified SAFe® 6 Agilist
Scaled Agile, Inc.