NAGOOR MEERAN BASHEER

To generate revenue in the form of Sales, Customer Relations & Renewals of existing subscribers. To lead a team of business development executives. Extend negotiation & closure support to team members. Ensure that the team as well as all the team members achieve the assigned target. Coordination among various departments to facilitate smooth function of Sales department. Ensure that the team maintain a strong relationship with customers to get additional revenue. Customer Service excellence to be maintained with nil complaints. Payment Collection management of the sales and minimizing outstanding dues in coordination with Finance Team. Recruit , Train & develop a high performance sales team. SOP & Process adherence by the team & team members. Overall responsibility of the Sales department of Chennai.

To generate revenue in the form of Retention sales, Customer Relations & Renewals of existing subscribers. To lead a team of mentors. Extend negotiation & closure support to team members. Ensure that the team as well as all the team members achieve the assigned target. Coordination among various departments to facilitate smooth function of Sales department. Ensure that the team maintain a strong relationship with customers to get additional revenue. Customer Service excellence to be maintained with nil complaints. Payment Collection management of the sales and minimizing outstanding dues in coordination with Finance Team. Recruit , Train & develop a high performance sales team. SOP & Process adherence by the team & team members. Overall responsibility of the Retention department of Tamilnadu.

To generate revenue in the form of Vacation ownership sales & upgrade of existing ownership plans from the guests staying in the respective resort of Sterling Holidays. To lead a team of 3 to 5 frontline executives. Extend negotiation & closure support to team members. Ensure that the team as well as all the team members achieve the assigned target. Coordination among various departments to facilitate smooth function of Sales department. Ensure that the team maintain a strong relationship with customers to get additional revenue through references. Customer Service excellence to be maintained with minimal complaints. Payment Collection management of the sales picked up and minimizing outstanding dues in coordination with Collection Team. Recruit , Train & develop a high performance sales team. SOP & Process adherence by the team & team members. Overall responsibility of the Sales department of the respective unit.

Fully accountable for managing seamless ground handling and sales operations of multiple airlines. Ensured Airline Operations, and Baggage Management System to function to the desired level as expected by airlines. Deft in managing operations of different airlines with their respective SOPs. Assist staff members in smooth and safe operations matching standards set by the company. Holds the distinction of achieving 100% OTP. Played a pivotal role in opening up new stations viz HAIL / TABUK / GASSIM. Manage the entire fleet of Saudi ground staff. Cemented healthy relationships with Airport, Immigration, Customs and Security departments. Accountable for scheduling / approving of flight timings from GACA. Full trained with airport fire safety / emergency procedures / flight operations. Train support staff on diverse aspects including Airport Services, Airport MAAS, etc.

Fully accountable for managing seamless operations of the airline. Maintained good contacts with all customers to promote airline. Assist staff members in smooth and safe operations matching standards set by the company. Played a pivotal role in opening up new stations viz SALEM / MYSORE / CUDDAPAH. Manage the entire Promotions , event management, press release, social media update. Cemented healthy relationships with PROs, Airport Authority Managers, , Chamber of Commerce, etc. Invited Tamilnadu CM Mr. E Palanisamy in person for SALEM Launch and made a successful event.

Involved in passengers ticket sales at the airport/cto and assisting them in the ticketing and reservation procedures. Co-ordinate with Pilots for handing over of flight documents like CFP (Certified Flight Plan), Notams (Notice to Airmen), Weather Reports like TAF (Terminal Aerodrome Forecast, Wind Direction, Charts, etc.). Co-ordinate with airport authorities during emergencies like medical passenger on-board, emergency landing, bird hit, etc. Escort Unaccompanied Minors (UNMR) to the aircraft through MAAS (Meet and Assist). Resolve customer requests, questions and needs ensuring best use of resources to accomplish these tasks in high pace environments. Oversee gamut of tasks like during emergency flight disruptions like: Flight disruption due to technical issues. Helping customers in rerouting and booking of tickets. Denied boarding situations for over booked flights. Reinstating or connecting customers to their short connections flights through effective strategy planning without flight delay. Perform various customer service-related functions including handling baggage claims, checking rider reservations, answering customer inquiries over phone / in person, selling & collecting tickets, assisting passengers with special needs, ushering passengers to their desired flights with special attention towards old & differently abled passengers. Involve in multiple activities including reassigning seats on flights, processing first-class upgrade standby lists, selling last-minute upgrades to customers, verify / scanning boarding passes, providing luggage labels, deplaning passengers with queries on connecting flights, rebooking them on new ones during flight misses, etc. Assist customers within the queue to minimize any wait time and provide the most efficient service possible. Follow and enforce security & hazardous material regulations as locations to ensure safety and integrity of customer as well as Company / aircraft and facilities. Attend to and answer client quer