Muskan Nagarch

Answering inbound phone calls, addressing client inquiries, generating reports, and ensuring all queries are attended satisfactorily. Making multiple outbound calls to assigned clients. Developing sales opportunities by researching & market analysis, influencing and relationship-building skills, by providing technical information of product. Understanding of sales cycles including prospecting, communicating, negotiating and providing rebuttals based on value, not price. Generating & maintaining a healthy client relationship aimed at long term benefits for the client and the advertiser. Understanding the key objections from clients, clarifying their concerns & using product knowledge & vendor led training to alleviate these concerns & move the sales cycle forward. Continuously connecting with clients on Social Media platform like Whatsapp and also taking follow ups at regular interval. Strong understanding of digital marketing platforms (Google Search, FB, Instagram) with hands on experience. Completing weekly and bi-weekly sales target before end of the respective sprint. Working on Leadsquared CRM and maintaining Dashboard, marking the next stage of the leads, updating the notes, maintaining orderkart, punching the order, etc.

Understanding of sales cycles including prospecting, communicating, negotiating and providing rebuttals based on value, not price. Generating & maintaining a healthy client relationship aimed at long term benefits for the client and the advertiser. Understanding the key objections from clients, clarifying their concerns & using product knowledge & vendor led training to alleviate these concerns & move the sales cycle forward. Continuously connecting with clients on Social Media platform like Whatsapp and also taking follow ups at regular interval. Strong understanding of digital marketing platforms (Google Search, FB, Instagram) with hands on experience. Completing weekly and bi-weekly sales target before end of the respective sprint. Working on Leadsquared CRM and maintaining Dashboard, marking the next stage of the leads, updating the notes, maintaining orderkart, punching the order, etc.

Identifying sales opportunities. Determining qualified leads. Contacting prospective customers and initiating outbound phone calls. Converting leads into customers. Communicating with qualified prospects either verbally or in writing throughout their sales cycles. Understanding and promoting the company’s products and services. Working with the company’s software to log customer interactions and maintaining customer records. Coordinating sales and marketing activities. Working closely with the customer service department to deliver excellent customer service. Generating sales reports. Meeting sales goals – monthly sales goals, activity goals, etc.

Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner. Provide accurate and complete information to customers by using the right tools, processes, and procedures. Resolve customer issues in a timely manner to ensure customer satisfaction. Handle customer complaints with empathy and provide appropriate solutions to their concerns. Maintain a high level of professionalism at all times. Meet performance metrics such as average handle time, quality, and customer satisfaction. Attend training sessions and team meetings to enhance skills and knowledge. Update customer information in the database as needed. Adhere to call center policies and procedures.