Mukul Gupta

Working as a PMO and Incident manager for ABN-AMRO Bank. Monitoring, assigning and reviewing Incidents to ensure closed within SLA and quality standards. Lead day-to-day operational activities of the Incident management team. Prepare Dashboard, KPI and performance analysis for Incidents and team using the CRM tool (Service Now). Provide on-going status reporting and weekly demand forecasting, resource availability and capacity planning.

Call new and existing customers to provide them with information on the company's mortgage moan products. Co-ordination with NSE, BSE, MCX, NCDEX, HCL & BSNL and all over India branches of Indiabulls. Worked on company's CRM tool and handled queries regarding V-Sat, Lease-Line and terminal ids.

Co-ordination with multiple projects, team-members, managers & departments as PMO. Prepared Dashboard & KPI for multiple projects using CRM tool with graphical presentations. Created reports for various technical help desk, managing day to day reporting which includes data analysis, Weekly/Monthly dashboards, Adhoc requests using advance excel functions.

Co-ordination with all over India (450) branches of Religare. Handled following stock market compliance: Offline Trade Verification (2) Trade Matching. Managed MIS report on a regular, weekly and monthly basis.

Coordinated all North India branches of Parle Agro Pvt. Ltd. & Distributors. Handled Warehousing & Delivery reconciliation. Maintained reports for primary & secondary, region wise, billing information &etc. using SAP tool.