Muthu Kumaran Mahendran
@muthukumaranmahendran
Service Delivery Manager at i-Cons Technologies
Coimbatore
Muthu Kumaran Mahendran is an experienced Service Delivery Manager with over 13 years in ITES operations. He specializes in overseeing the entire project lifecycle, from initiation to delivery, and optimizing service delivery strategies. His expertise includes managing client relationships, driving continuous improvement, and leading cross-functional teams to ensure operational excellence and high-quality outcomes.
Experience
Service Delivery Manager
i-Cons Technologies
Oversee the entire project lifecycle, from initiation through to delivery. Develop and implement service delivery strategies, manage client relationships, monitor project progress, and drive continuous improvement initiatives. Managed comprehensive ITES operations, including data extraction, processing, AI model training, BPO, and KPO tasks.
Assistant Manager / Process Lead
Cognizant Technology Solutions
Managed key digital operations accounts in the US, ensuring client satisfaction and adherence to SLAs. Conducted data analysis, designed process workflows, and managed risks related to digital operations. Oversaw quality and internal controls for financial processes, conducting internal audits and preparing compliance reports.
Assistant Manager
The Royal Bank of Scotland Group - (RBS)
Responsible for setting up, amending, canceling, and authorizing payments for high-value corporate clients. Operated currency accounts, conducting KYC and AML checks. Focused on preventing fraudulent transactions and assisting customers in managing debt and obligations.
Education
Sri Krishna Arts and Science College
Bachelor of Commerce
Commerce
Pondicherry University
Post Graduate Diploma in Business Administration
Business Administration