Mrinalini Vasudevan

Key Account Manager for 650+ clients. Proactively reached out to existing customers, catered to and resolved their issues. Qualified and prospected inbound leads generated by self and the lead generation team. Created opportunities from existing customers and built pipeline. Responsible for converting trial prospects to paid customers through enthusiastic customer engagement. Set and attained individual targets and worked towards generating monthly recurring revenue. Collaborated with other appropriate internal teams and represented the customers to solve their business requirements. Worked closely with various internal stakeholders and achieved team targets.

Provided prompt, efficient and high quality service to Amazon Sellers across USA and Canada through email and phone. Assisted with catalog integration, User interface and account issues, vendor setup, order management, pickup/ delivery management, products and product detail flow and feedback. Ticket raising and follow-up with internal teams.

B2C sales: Built leads and customer contacts (Schools and Educational Institutes) for ATAL tinkering labs scheme. Pre-sales and post-sales engagement, organizing meetings. Existing customer profile management. Formulated marketing strategies.

B2B sales; Building leads and business opportunities for empanelment. E-Mail Marketing. Pre-sales and post-sales engagement, organizing meetings. Managed client accounts.

Data entry of staff details (KYC) in MS. Excel. Keep track of recruitment and resignation. Follow up on MRF (Manpower Requirement Form). Prepare KMR (Key Manpower Report).