MAYANK SATIJA

Provides reporting and measurements to forecast future print budgets. Manage Global Printer Transformation, Hypercare and end to end Support. Coordinating with Customer, Vendor and Team members for smooth deployment of Printers at multiple sites spread across the globe. Gathering and understanding the technical requirements of the project and making sure they are being delivered before the deadlines for smooth implementation. Directed All phases of multiple Infrastructure projects in complexity and sizes. Defined Clear Targets and objectives and communicated them to other team members. Monitored Timelines and Flagged Potential issues to be addressed. Manage daily operations and support of Data Center Operations and Citrix Solutions Services, part of IT's Network and Infrastructure Services. Lead a team of 18 Engineers under direct reporting from India. Recent project experience in implementing and architecting cloud platforms for costumer to minimize cost while having the ability to deliver their application in a highly available, scalable and manageable environment. Engaged in managing the entire IT Infrastructure of an organization, which included IT Infrastructure, Application Servers, Citrix Servers, Storage, Security and all kind of Monitoring tools implementation and scaling. Estimating and communicating resource requirements, milestones, issues, and project activities within different levels of the organization to create detailed project schedules, using industry standard methodologies. Migration of on premises Infrastructure to Cloud. Helping organization to be security compliant and keeping data & infrastructure secure. Responsible for coordination with all technical towers like Network, Firewalls, Hosting, AD and application teams (application design) for establishing/modifying/closures/operational risks of Data Centers and Infrastructure work. Working with Global leads and client team to understand the requirement and ensure Architecture and Design of Clo

Provided Citrix based training to newly hired graduates and made them ready to handle Citrix based operational activities. Managing Infrastructure for a European pharmaceutical company with Global presence and a Citrix user base of more than 3500 users with Xendesktop versions 7.15LTSR and 5.6 simultaneously. Helping team in updating security patches and application updates in Infra Servers as well as Desktops. Organizing and participating in client meetings and presenting teams performance on various parameters such as ticket closure, reopen count, ageing analysis and other daily operations related data. Participation in POC and Migration of current Citrix Environment to AWS Workspaces. Contributing in creating new Infra by creating new test workspaces, Bundles, Images and directories. Manage Citrix Servers for MIND (main company with environment 6.5) and Sarens(Client Company with environment 7.16 LTSR. Create and manage inventory for all Citrix and Citrix related servers. Regular Motoring and health checkup of all Citrix servers. Managing and maintaining RDS server licensing, Citrix licensing. Managing, deploying and troubleshooting Citrix Web interface sites. Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights. Maintaining users, computers, Groups, OU's for Citrix Infrastructure. Managing PVS servers and respective target devices. Managing 150 Dell Wyse Thin Client OS. Managing/updating the Master Image as per the environment/Client requirements.

Responsible for monitoring and maintaining Citrix XenApp 6.5 & 7.15 Servers which includes 600 user base and more than 35 applications. Creating and Managing VDI's for users across the globe. Managing user accounts/groups/policies in AD. Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation. Troubleshoot various issues related to Citrix application and Citrix servers. Monitored Citrix server's health by using power shell and manual command. Provided 24/7 Production support for Citrix environment. Managing and maintaining 2 Citrix farms 35+ Citrix servers. Installation, publishing & testing of new applications on Citrix Servers. Performed quality evaluations of Help Desk services and designed programs for continuous service improvement. Provided technical expertise to team when needed. Monitored Progress towards goals. Evaluated team-member technical skills and provided corrections plans as needed. Updated help desk manuals and guidelines as technology needs changed with new software applications. Utilized Remote Access and Desk Service Tools to provide on-site troubleshooting assistance from distant Location. Prepared and presented Weekly, Monthly and reviews to Clients on overall Service desk's Operational Performance. Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers. Monitoring and troubleshooting Windows Servers (2008/2012/2016) on Citrix level. Preparation of Citrix utilization report in terms of concurrent sessions, server utilization and license used on daily basis. Handling escalations across the country related to Citrix issues, troubleshooting Citrix farm related issues, access related issue. Worked on Critical, High, Normal, Low Incidents. Onsite Coordination & Vendor Management (Dell) for remote server.

Working on Incidents based on Citrix related Issues. Providing technical support for escalated calls. Provide mentorship to newly hired Process associates. Provide recruitment support by taking technical round interview.

Providing Phone Support to US based customers. Troubleshooting on Printer related software and Hardware issues. Mentoring new team members in technical issues. Troubleshooting on Fax and scan related issues on HP Printers. Maintaining team's call and day trackers and preparing a monthly data for each individual.

Providing on call technical support for Operating system issues. Providing on call technical support for hardware and software related issues. Troubleshooting issues related to Windows update, No boot situation, Blue screen error, etc.