Naif Zia

Adhered to regulatory-driven sanction list and was responsible for conducting a periodic review in line with client policy to fulfill Compliance screening requirements and with quality assurance. Reviewing and investigating PEP screening alerts utilising the client screening system, internal Customer Due Diligence systems, and third-party sources. Responding to and remediating issues identified by the Quality Control Team. Insured and Achieved Skill Matrix with 99% Quality, Utilization, and Productivity. Coordinating with subject matter expert (SME) and Lead for error description and process updates and providing the necessary support to the team - Tools Familiar with CSI (watchdog elite), SRT, and RDC.

Managed company social media accounts. Conducted extensive market research to identify new opportunities for the company's products and services. Developed content for blogs, articles, product descriptions, social media, and the company website. Assisted the marketing team in developing content for advertising campaigns. Editing and polishing existing content to improve readability. Conducting keyword research and using SEO-friendly content to help increase traffic to the assigned websites. Created compelling headlines and body copy that will capture the attention of the target audience. Maintain core SEO strategies and prescribe SEO tactics to reach agreed client goals and KPIs.

Done a Project on Customer Satisfaction at Hero Moto Corp Ltd. (Formerly Hero Honda Motors Ltd.): Understand the key service parameters using Customer Satisfaction and reflect upon the low-performing areas.

Organized Medical camp and general blood tests. The Herbarium Project: Observing the diversity of trees.