Anurag Shrivastava

Managing Change and Release management activities, coordinating deployments with SCRUM practices. Responsible for infrastructure provisioning, maintenance, and migration projects in data center environments. Handles vendor management, system availability reports, SLA reports, and internal/external audit compliance. Experience includes organizing CAB meetings, managing change requests with Scrum, and creating procurement processes for infrastructure and engineering projects. Proficient with Jira, NetSuite, and Workday for ticketing and reporting.

Managed digitization and migration of historical physical data to a centralized system. Liaised with customers, third-party suppliers, and technical resources to support the change process. Responsible for MIS Reporting and Billing related activities.

Facilitated services for Ministry Employees and police officials across various passport office locations. Supported the Technical Change Management team by developing and reviewing training content. Developed and maintained assessment processes and managed administrative tasks related to application rollout.

Managed and monitored the installation and operation of IT infrastructure (Linux and Windows servers). Responsible for provisioning management for instance builds in NGI migrations and Cloud IT-ON DEMAND. Developed project plans, forecasts, and risk mitigation plans adhering to ITIL Framework. Coordinated with core technical teams (DNS, firewall, Implementation) for smooth service delivery and managed assessment checks to validate core infrastructure readiness.

Developed e-learning courseware for academic and industrial institutions and coordinated with the operations team to execute e-learning modules.