Sunpreet Singh

Drives business by identifying and selling prospects and maintaining relationships with clients. Expands business opportunities by identifying prospects and evaluating their position in the industry and researching and analyzing sales options. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities and recommending profit and service improvements.

On boarding of Premium members and help them in setting up their profile. Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report. Achieving process SLAs and MIS report generation. Ensuring adherence to the defined process and accuracy levels on transactions. Build long term relationship with the client by provide best serving experience.

Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features. Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance. Follow up with customers to ensure their technical issues are resolved.

Resolving customer complaints brought to your attention. Conducting customer satisfaction surveys to understand what areas of the company's services need improvements. Dealing with customer issues and churning out an easy-to-follow solution.