MAYANK SHEKHAR

Manage a team building a Wellness Application (Mobile, Web Portal, and Web-App) for highly stressed US police officers. Act as Agile Project Manager/ SAFe Scrum Master to help the team follow agile methodology in their day-to-day work. Serve as Scrum Master for the Agile team to guide them towards improving the way they work and delivering more business value. Facilitate program increment planning, sprint planning, retrospective, and sprint demos. Assess the team's and organization's Agile maturity and coach them to higher levels of maturity. Ensure and facilitate cross-team coordination, identify and track work items and issues, identify bottlenecks, assess and manage risks. Maintain relevant metrics and KPIs that help the team see how they are doing and report team progress to senior management. Support the Product Owner and Development Team in their quest to do everything possible to delight customers. Coach and mentor other Scrum Masters in the product team as needed. Guide and coach, the Scrum and Kanban team and organization on how to use Agile/Scrum practices and values and on self-organization to fill intentional gaps left in the Agile/Scrum frameworks. Possess knowledge of ALM tools such as Jira and Confluence. Contributed to Capgemini Agile CoE by conducting skill development webinar and by recruiting various Agile Coaches and Scrum Master positions.

Managed concurrent projects for two life science companies (US and UK) using Scrum and Kanban frameworks. Guided two Agile teams to deliver more business value while adhering to the Agile methodology. Facilitated program increment planning, sprint planning, retrospective, and sprint demos. Coached the team to higher levels of maturity and identified bottlenecks and risks to ensure sustainable team pace. Maintained relevant metrics and KPIs and reported team progress to senior management. Provided support to the Product Owner and Development Team to delight customers. Mentored other Scrum Masters to ensure consistency across the teams.

Conducted onboarding activities, validated TCS internal and client compliance docs, and assured timely billing and invoicing. Managed revenue projection and recognition and mentored less experienced PMOs. Validated visa and ticketing completion and coordinated communication across projects. Advised cost reduction and continuous improvement plans and supplied audit data to project managers. Monitored budget and expenditure, conducted capacity planning, and managed contract.

Performed process improvement and re-engineering of trade window and trade finance operations. Created AS-IS and TO-BE documents and performed GAP analysis to identify system potentials for a business transformation project. Conducted interviews, document analysis, and JAD sessions with business stakeholders and SMEs to elicit requirements. Identified defects, assured quality standards, and resolved business critical issues and escalations.

Managed a team of 20 people as a technical and IT quality analyst. Participated in service improvement plans (SIPs) to improve team performance at SLA level. Conducted detailed monthly analysis (RCA) of setbacks and implemented process improvements. Identified and resolved defects to ensure quality standards and handled business critical issues and escalations. Conducted trainings on soft skills and communication for new joiners and maintained reports of client SLAs.

Served as an Assistant Manager for Pre-Purchase Review Underwriting Loans originated by Stearns Mortgage. Managed a team of 20 members, mentored and trained less experienced underwriters, and conducted daily MIS and SharePoint reporting to clients. Reviewed productivity and quality reports and shared daily huddles and updates. Handled performance appraisals and daily rosters for associates and participated in business analysis, requirement gathering, and Agile framework.

Led a team of 15 mortgage underwriters, responsible for ensuring compliance with company policies and procedures. Conducted regular audits to ensure adherence to underwriting guidelines and quality standards. Monitored and reported team performance metrics, such as productivity and quality, to senior management. Fostered a positive team environment and provided guidance and support to team members as needed. Maintained regular communication with other departments to ensure efficient workflow and timely completion of tasks.

Effectively managing underwriting operations and coordinating with different teams to ensure the timely issuance of policies. Responsible for underwriting lines such as Marine, Property, and Engineering in a centralized environment. Ensuring quality check of loans processed by Home Retention Fee, Special Servicing, and other departments. Designing and implementing policies and strategies for greater operational effectiveness and identifying opportunities for process enhancements to improve services and facilities. Helping mitigate insurable risks through timely and cost-effective handling of renewals of insurance covers. Providing underwriting advice and answering inquiries from clients, insurance agents, consultants, and other company personnel.

Making loan decisions based on the 4C's (Character, Capacity, Capital, and Collateral). Calculating income for loan applicants. Reconciling debt and verifying assets. Reviewing appraisals to assess property values and ensure compliance with relevant regulations.