Marvie Shabir
@marvie.shabir
Payment Specialist at Revolut
Srinagar, Jammu & Kashmir, India
I am seeking opportunities and securing a position to contribute my skills effectively for the growth of the organization and my professional career. I am seeking opportunities to join a company that can help me enhance my skills, strengthen my knowledge, and realize my potential. I am willing to explore various opportunities that can help me gain perspective.
Experience
Payment Specialist
Revolut
Investigating and resolving bank transfer inquiries from customers (in-app chat) and internal teams. Communicating closely with banking partners (JP Morgan, Barclays, Credit Suisse) via SWIFT, emails and phone to resolve bank transfer errors promptly. Working collaboratively with product teams on improving relevant integrations and processes. Processing payments promptly and accurately using established procedures.
Investigation Specialist
Amazon
Investigate suspicious activities and behaviours that could pose a risk to Amazon or customers in global markets. Applied Critical Thinking and Problem Solving (CTPS) standard operational procedures. Identify known fraud patterns, discover new modus operandi trends, and take actions to minimise risks.
Customer Service Associate
Tech Mahindra
Managed large amounts of incoming and outgoing phone calls. Resolved user issues, queries, and concerns with effective, clear, and professional writing communication over email. Identified and assessed customers' needs to achieve satisfaction.
Education
University of Kashmir
Masters of Business Administration
Business Administration
University of Kashmir
Bachelor of Business Administration
Business Administration
JK BOSE
Higher Secondary School