Manik Sharma

Point of contact for customer outages/escalations. Hosting weekly CAB meetings and tracking changes for impact and risk analysis. Managing team, assigning tasks, and monitoring ticketing to ensure SLA adherence. Managing IT infrastructure for 45+ clients with 14,000+ servers. Managing Storages, LUN assignment, and firmware upgrades. Managing VM backup and replica using Veeam.

Managed team and monitored ticketing for SLA adherence. Mentored L1, L2, and L3 team members. Managed user and computers in Active Directory, including GPO creation. Managed VMware servers (ESXi 5.5 clusters with HA, vMotion, DRS) and performed upgrades. Managed VM backup and replica using Veeam. Handled server upgrades, migrations, and major activities. Managed file server with user permission and quota management.

Worked as SE for SHA team. Installed and configured Hyper V failover clusters and performed root cause analysis for related issues. Served as escalation point for SEV A cases. Installed and set up S2d and Docker.

Installed and configured ESX 4.0 and 5.0 servers with vCenter. Managed the Horizon View (VDI) environment. Managed Windows servers (2003, 2008, 2012) with AD, DNS, DHCP, and File Server roles. Handled scheduled backup and data recovery using Symantec Backup Exec and Networker Backup. Installed and configured Exchange server 2010 and 2013, migrating older versions. Optimized servers and user machines for best performance.

Installed and managed ESX 4.0 and 5.0 with vCenter. Configured vCenter with HA, DRS, and vMotion. Managed Windows servers (2003 and 2008) with AD, GPO, DNS, DHCP, and File Server. Handled scheduled backup and data recovery using Symantec Backup Exec and Networker Backup.

Monitored Servers, installing and configuring ESx. Managed GPO and AD health checks.

Monitored Servers, Router, Switches, firewalls, SAN, UPS, and URLs using 'MSP Center Plus Monitoring tool. Managed device availability and health reports. Managed windows updates on client servers.