Manali Makadia

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation. Expanded new business and developed effective sales and marketing campaigns. Increased customer satisfaction ratings by successfully resolving challenges. Provided timely project management while adhering to budget constraints. Identified customer needs by asking appropriate, open-ended questions. Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management. Reached out to prospective leads through cold calling, applying variety of established selling methods. Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.

Gathered requirements for ongoing projects and organized details for management use. Kept projects on schedule by managing deadlines and adjusting workflows. Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy. Improved sales processes to streamline customer acquisition and onboarding strategies. Worked closely with Team to maintain optimum levels of communication to effectively and efficiently complete projects. Coordinated presentations for customers and project members to detail project scope, progress and results. Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments. Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation. Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Managed CRM hubspot and having some knowledge on Sales force.

Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. New Business Development for Manufacture industry. Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Managed revenue models, process flows, operations support and customer engagement strategies. Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices. Developed and implemented favorable pricing structures balancing firm objectives against customer targets.

Supervised all marketing and planning activities to exceed sales and margin goals. Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns. Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets. Considered business demands and customer preferences when developing pricing structures and marketing plans.

Developing new customers and markets for more than 25 countries Handled full Europe, Latin America, South America, USA, Canada, UK, and Many more. I am responsible for sales and marketing for these countries. Activities Continue with existing customer in terms of business that is give them offer, work as a link between manufacturing unit management and customer to have best pricing and to work with the same customer till material manufacturer simple approved by the customer material supply with timeline and payment received. Thereafter material quality and keep continue relation is this is being continue in nature so customer relation is one of the most important components in the international marketing. For new customer workout potential customer and their supplier and requirement due to the diligence start communication with them establish decision maker and provide them adequate confidence about quality capability and time. Take the sample order at the competitive price and supply them in time with the quality. Gulf, Europe and Americans has different style of working so dealing criteria also different for each one. Whenever customer is visiting India take them to the plant and be with them to build confidence and get min sales order. Developed effective business strategies to capitalize on emerging market trends.

Planned and executed events and marketing programs, producing times goal of qualified leads. Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. Developed insights on marketing campaigns to assess performance against goals. Implemented sales and marketing program to support company objectives, resulting in 10% increase in new business within 6 months. Developed innovative and targeted collateral to support overall branding objectives. Oversaw preparation of marketing copy, images, videos, emails and other collateral.