Malay Kumar

Assist Sales team to proactively achieve business objectives. Proactive and improvement oriented – do not wait, do not accept status quo – recognize opportunities for improvement and offer solutions. Assist customers with hands on technical assistance for demonstrations, trials, and proof of concept projects. Provide accurate and timely management information, to include activity reports and bid reviews.

Identified sales opportunities by assessing environment and devising and implementing winning strategy. Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers. Created customer support strategy to increase customer retention. Provided technical troubleshooting and problem solving for clients with installed equipment or system issues. Lead Generation, Meeting with Potential and Existing Client.

Developed business pipeline using cold and warm techniques. Worked on re-adding subscribers with outlook, who were gradually drawing away from company. Maintained client information and communications in Excel. Approached and pitched to potential clients by visiting them in person.